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Has anyone noticed more unopened galleries this season? I sure have, and I've also received a higher number of customers saying they didn't get their gallery links, but then finding out they went to spam. I understand that this always has happened to some extent, but it seems significantly higher this season.

Every now and then we may want to issue a $10 discount to a parent, maybe they just missed a promo or we had an issue. Any suggestions on creating a one-time use to issue to parents as needed? Until now i've tied it to the specific product but i need a little more flexibility - is there a code strategy for job specific discount that isn't just tied to one product in a price sheet? I also have a challenge where an auto-generated discount did not apply, sad face, so i have to figure out how to go back retrospectively, identify qualifying orders and apply a credit quickly.....any troubleshooting advice welcome!! We are newbies, getting fairly familiar with Workflow now, but discounts I realize I've got a lot to learn to get it right. Thanks all.

Love it or hate it, you can use AI to create backgrounds! I have only used my paid account on ChatGTP, but I'm sure others work as well. Here are some holiday ones I created so you don't have to. DOWNLOAD MY JPGS: https://drive.google.com/drive/folders/13daHgZUIVn5Ld1K6TH_Zoc-kiyVeGlHQ?usp=sharing You should be able to use most or all of them in you Fall galleries if you want to add them for November and December Sales. Here is a sample gallery so you can see them without trying too hard. SAMPLE GALLERY : https://shop.imagequix.com/s2135572278/photos/all Photo for attention :)

Some of you may have spotted a discussion on social media today… and yes, it’s true! 🎉 Hello, image protection and SnapShield! We are currently piloting an exciting new partnership with SnapShield using a select group of studios. If you are already a part of the pilot or are in an upcoming test group, you will receive an email from us. As with any pilot, we’re putting it through its paces, gathering real-world feedback, learning what works, and making improvements before we consider a wider release. A couple of important things to know: This is currently a pilot , not a full release. Access is limited to a specific segment of participating studios. Their feedback will help us refine the experience. We know you’re curious (we would be too!), and we’re excited to share more information when the time is right. Still want more info... you can review our help articletitled, Image Protection using Snapshield (early access pilot) here. Chasing information on Snapshield, head to their site here: https://getsnapshield.com/ Questions? Throw a comment below and we will get back to you! We’ll share more with the wider Captura Community as we get closer to full-scale availability.

You might already have a great offer. But is the value obvious when families enter your shop? That's what we're looking at in Week 3 of our Increase Your Revenue Opportunity Series Watch this week's walkthrough to see both features in action and how you can use them in your own shop: https://hubs.ly/Q04yy8lr0 Strikethrough Pricing helps customers see the difference between an original and current price, while Display Badges help draw attention to the products, packages and offers you want them to notice. Together, they're two simple ways to merchandise your shop and make your value easier to understand at a glance. Already using them? Take another look at your current setup. Are your strongest offers standing out? 👇 We'd love to hear from you: What products or packages are you highlighting this season?

It would be so great to be able to let the customers who have not ordered yet prepay for their photos while using the same shopping cart link for the school. Kind of like how we can choose to enter a prepay vs a full order on our side, allow the customer to choose if they want to prepay for their retake photo. This way we wouldn't have to switch the whole job to prepay and the customers who are happy with their photos can continue to order while the ones with no image yet could enter a preorder.

A quick heads-up: We’re rolling out key fixes to the Fall release tonight at 8pm to help keep picture days running smoothly, along with a packed Latest release featuring improvements to exports, Quick Reprints, and the Shop.   Together, these updates are focused on reducing interruptions and helping your team keep production and orders moving through the busy season.   Check out what’s included below: Workflow Waive handling on $0 orders Shopping Cart Templates can now waive handling on $0 subtotal orders, matching the existing control for shipping. The setting defaults to charging handling (current behavior); uncheck it when you want handling waived on free / $0 orders. Exports finish faster Large subject-and-image exports process much faster. If an export fails, you can start a new one in the same session. Shop More reliable gallery access If a price sheet item points at a missing fulfillment product, Shop now hides that product instead of blocking login or gallery load. Valid products on the same sheet still show and can be purchased normally. Workflow  Fall Hotfix v2026.4.2 Image cropping performance Improved cropping on the Images tab so long cropping sessions are less likely to hang with spinning previews that force a restart.  Capture search from Subjects Fixed an issue where a search on the Subjects tab carried into Capture and couldn’t be cleared — hiding other subjects and leading to duplicates on picture day. Capture now opens in its own default state, with no inherited search. Workflow  Latest Release v2026.4.1-eap.4 Tax registration Fixed adding a tax registration state failing with an error and not saving. Studios can add states successfully when account details are complete, and clearer errors appear when required studio address fields are missing.   Subfolder exports complete again Fixed an issue where exports that split images into subfolders by grade, teacher, or image folder were failing as soon as a subject had no value in that field. That stopped PSPA and yearbook files that need a folder column in the data file.   Quick Reprint finds lab image options inside a package Quick Reprint was failing when a package included an image option from a lab catalog, such as Basic Retouching. The message said the option was missing, even when it was still on the price sheet. Reprint now finds that option, and the order can be placed.   Assigning Orders Fixed an issue where a search on the Subjects tab carried into assigning orders and couldn’t be cleared. It now opens in its own default state, with no inherited search. Shop Group image selection on multi-node products Fixed image prefill so Group Image Only nodes use that node’s allowed image types not the first node’s. Individual poses no longer appear as options on group-only layers.   Checkout thumbnails for multi-subject carts Fixed checkout summary dynamic display images showing one subject’s photos across every line in a multi-subject cart. Each line now shows the correct subject’s images.   Shipping fee when changing delivery method Fixed a checkout issue where switching between Pickup and Ship to me could create a direct-ship order with $0 shipping. Order totals now stay consistent with what the shopper saw before payment.   Hidden design layers Fixed hidden Designer layers still appearing in Shop and cart. Hidden layers stay hidden.

What if a small addition to every order could create another revenue stream for your studio? That’s what we’re looking at in Week 2 of our Increase Your Revenue Opportunity Series. Service Fees can be configured directly within your Cart Template,  look for the Handling settings in Workflow , and displayed clearly as part of the customer's order summary. For studios processing hundreds or thousands of orders, that additional revenue can add up. And we’re not just talking about the theory. Cherished Memories Photography says adding a Service Fee has generated significant additional revenue for the business without negatively affecting the customer experience. Thanks @Mike Norkin @Alex Ela 🎉 🎥 Watch this week’s walkthrough see where to configure your Service Fee under Handling , how it appears to customers and what to check before publishing. https://www.youtube.com/watch?v=kt9m7Ic4eGc&t=7s Already using Service Fees? Take a look at your current setup and make sure your amount, wording and checkout preview still match your approach. Already live for fall? You can test it on selected jobs now or add it to your spring setup plan. 👇 We’d also love to hear from you: Are you already using Service Fees? What has your experience been?

Remember the 2026 Pre-SPAC Bootcamp? Well, it has a new name. Bootcamp is becoming MVP @ SPAC , and we’re bringing it back to Las Vegas on January 18, 2027. Reserve your seat: https://hubs.ly/Q04xKDSP0 Take a quick look at what last year was like, then come be part of the next one. Expect a day of learning, real conversations, and plenty of time with people who understand this industry. Where: South Point Hotel, Las Vegas When: January 18, 2027 https://youtu.be/s3ZGI5HOosk