Getting the Most Out of Captura Support
Summary: Hailee Stewart (Captura) shared tips on obtaining quick assistance from Captura's support team, emphasizing the use of the Help Center and providing specific details when contacting support. They recommend checking the Help Center for guides on tasks like exporting data and creating jobs. For urgent on-site issues, emailing with 'URGENT' or calling the support team is advised. Tearah Fox (Captura) humorously noted the effectiveness of rebooting as a common troubleshooting method, which Hailee Stewart (Captura) agreed is often surprisingly effective.
We're here to help and with a few simple tips, we can get you the answers you need even faster.
Check our Help Center First
Looking for help with things like:
Exporting data
Creating a job
Releasing orders
Sending a replacement digital link
Creating a discount code
Or any other Workflow task
Our Help Center has step-by-step guides for many of the questions we receive every day, making it the fastest way to find an answer.
Can't find what you're looking for, or need a little extra guidance? We're only an email away.
Email us: support@captura.io
Help Center Inside Workflow
Need help without leaving Workflow?
You can now access the Help Center right inside the app.
Just click the "?" icon in the menu on the right-hand side.
From there, you'll find:
Help articles related to the page you're currently viewing
Product Updates
A direct link to the Captura Community (Under Helpful Resources)
Get support
Whether you're learning something new or looking for a quick answer, it's the fastest way to get the help you need—right where you're already working.
Need Urgent Help?
On Site ID Printing issues
Tethered shooting failure
If you're on-site and need immediate assistance, let us know as soon as possible so we can prioritize your request.
You can:
Email us with URGENT – On Site in the subject line.
Call our support team and let us know you're currently on-site.
If we're helping another customer and can't answer right away, please leave a voicemail with as much detail as possible. That helps us get the right person back to you as quickly as we can.
Help Us Help You Faster
Including a few key details in your email or voicemail can speed things up significantly.
If applicable, include:
Studio membership number ( Your name@studio > preferences > membership)
Job ID
Price Sheet ID
Subject ID
Discount code
Order number
Designer product name
If you're using a PLIC app, let us know which one
Include screenshots or videos
The more information you can share, the faster we can investigate and get things back on track.
Helina Medhin (Captura)
·1 week agoI love this, @Hailee Stewart (Captura) . Arming our customers with everything they need for a successful Fall Season.
Tearah Fox (Captura)
Admin1 week agoI promise "Have you tried turning it off and back on again" is a legitimate question 😆
Hailee Stewart (Captura)
AdminOP1 week agoAbsolutely! Rebooting is the unsung hero of tech support. It’s simple, but it saves the day more often than we’d like to admit.