Duplicate emails or parents who have already bought still receiving emails
Is there a way to filter out duplicate emails on the backend so that people don't get multiple emails? Also, once a parent has bought, we have it set up that they shouldn't still receive it, but they are definitely still receiving all the emails after that. Can anyone help on this?
Brooke Yeomans
Posted 5 months ago·Last reply 5 months ago
3 comments
Jayne Maltbie
·5 months agoAgreed! Please fix this issue with repeat emails to buyers. We have parents who forgot they initally ordered, then they order again, only to contact us to request a refund/cancellation. Thanks.
Hailee Stewart (Captura)
Admin5 months agoHi Brooke, I would reach out to the marketing team with all of the information:
Job ID
Email Campaign
Email of person still recieving the emails
Order number if you have it
We might be able to track down why this is happening.
Lucy Binns
·5 months agoWe've experienced this issue as well. Our marketing is setup to send to "Non-Buyer Gallery Guests" as well as "Non-Buyer Subjects with Images", but I'm wondering how a gallery guest gets marked as a "buyer". I suspect that the existence of their email on the Gallery Guest list might be what is triggering them to still receive those emails even after they've placed an order (possibly on a different visit to the gallery, or through a paper order form).