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Customer Support

Workflow
Taking Workflow on the Road: Captura X Technicare Onsite Workshop

There’s something special about getting the right people in a room together and our recent lab onsite in Edmonton, Alberta, was a perfect example of that. Hosted in partnership with the incredible team at Technicare, the day brought together current clients, industry partners, and potential new clients for a day filled with high energy, plenty of laughs, and meaningful collaboration. One of the highlights of the day was the opportunity to have open and honest conversations about some of the concerns and obstacles currently facing the industry. From navigating operational challenges to identifying opportunities for sustainable growth, we discussed practical tools and strategies that can help mitigate risk, improve efficiency, and set studios and labs up for continued success. These conversations are a great reminder that innovation isn’t just about new technology, it’s about understanding what our clients are experiencing and finding better ways to support them. Kalyn Showcased what makes Workflow such a versatile solution and highlight some of the exciting new capabilities our team has put in place. It was a great chance to demonstrate how Workflow can adapt to the evolving needs of labs and studios, while helping teams streamline their processes, manage risk, and create new opportunities for growth. Seeing the conversations and ideas sparked by the demo was one of the best parts of the day! We also had the pleasure of connecting with Kelly from our marketing team, who shared insights into the trends our studios have been seeing and explored different ways businesses can leverage those trends to drive revenue. From understanding changing customer expectations to identifying new opportunities within the market, the conversation highlighted the importance of staying curious, staying connected, and being willing to adapt. A huge thank you to the entire Technicare team for their continued partnership and for everything they did to make this event such a success. Your hospitality, collaboration, and enthusiasm helped create an environment where great conversations could happen, ideas could be shared, and relationships could grow. We truly appreciate the partnership and look forward to everything we’ll continue to accomplish together. And keep your eyes out… you never know when we might be coming to a lab near you! 👀
Ally Sasse (Captura)Posted 1 month ago • Last reply 1 month ago
3
Discussion
Photography and Capture

Heather Lusk
Wording for a sign

Get your creative juices flowing this holiday weekend! I need some help for wording on a sign in our studio. We've had an uptick in issues with parents taking pictures of their child - and of the Workflow screen during Capture - when they accompany their seniors to the senior photo session. Part of it is probably our fault, since we've really encouraged parents to attend as part of capturing the memories of the senior year. Sessions are scheduled, and roughly a quarter to a third have a parent along. We have one that says: "Please: No cell phones during Senior Yearbook Session." Obviously that isn't working. In my mind I'd like for the sign to say: "Respect that this is an art form, stop stealing photos, and put your #$*% cell phone away!" So probably somewhere in between - thoughts?!
3 months agolast reply 3 months ago
3
Discussion
Workflow

Haley ColtharpAdmin
Are you a Mac user seeing a message that warns, "This version of Workflow will not open in a future release of macOS"?

We've been hearing more and more reports of Mac users, upon updating their OS, receiving a message that warns, "This version of Workflow will not open in a future release of macOS"? Don't worry! Our response is below: To give you the short answer: Workflow will continue to function normally for the foreseeable future , and there is no immediate action required on your part. Here is some context on what is happening behind the scenes: The Situation: Apple has announced that they will eventually end Intel application support on their Apple Silicon chip systems (M1, M2, M3, etc.). The Role of Rosetta: Currently, newer Mac systems rely on a built-in translation program called Rosetta , which allows Intel-based applications like Workflow to run seamlessly on Apple Silicon. The Timeline: Apple plans to deprecate Rosetta in a future version of macOS, meaning Workflow as currently constructed would no longer open once that support officially ends. However, Apple is providing developers with significant advance notice—this change is not expected to take effect until macOS 28 (in the year 2028) . Our development team is already fully aware of this timeline and is actively tracking it. We will ensure that a native Apple Silicon version or a compatible solution is in place well before Apple retires Rosetta so that your operations face zero disruption. For more details on how Apple currently manages Intel-based applications, you can review the Apple Support Guide on Rosetta . Please let us know if you have any other questions!
4 months agolast reply 3 months ago
1
Discussion
Workflow

Haley ColtharpAdmin
Ways to approach Class Composites/Group/Team Photos in Workflow

Scenario A - you’re offering Group photos in packages and a la carte and the group image will be ready at the same time as the individual. Answer: upload the Group image to Workflow and add the subject(s) to the Group so that they’ll see both the individual image and the group image(s) in their online gallery for ordering. ( help center article ) Scenario B - you’re offering Composite photos in packages and a la carte and the Composite image will not be ready at the same time as the individual and will be delivered at a later date. Answer: create a My Design product, 8x10 Group. Add it to the price sheet and inside any packages; do not set Fulfillment because it’s intended for manual fulfillment at a later date. Once the Composite image is ready, run an Orders export to see who purchased the item. Create a group in Workflow that consists of those subjects who need the Composite. Add a Bulk Order for that group ( help center article ) using a 100% off discount code to zero out the cost at checkout. Scenario C - you’re offering Composite photos in packages and a la carte and the Composite image will not be ready at the same time as the individual so you’re using a dummy image placeholder. **Only works if everyone is getting their one primary individual image. If the customer had a selection of individual images online to choose from when ordering, refer to Answer B** Answer A: upload the dummy Composite image to Workflow named something like “Group.jpg”. Add the subject(s) to the Group so that they’ll see both the individual image and the dummy group image in their online gallery for ordering. ( help center article ) Once the Composite image is ready, use the Replace tool ( help center article ) to replace the existing Group.jpg with the new version, also named Group.jpg. Note - this will replace/update the group image seen in the online gallery. To update the image in the Order(s), you will need to navigate to the Orders screen in the job and click Tools > Reassign Images. This will prompt the system to refresh order image assignment, pulling in the primary image for the individual and the first group image associated in the subject record. (in the case of a subject being assigned to more than one group) Once finished, you’re ready to release the orders for fulfillment. Answer B: upload the dummy Composite image to Workflow named something like “Group.jpg”. Add the subject(s) to the Group so that they’ll see both the individual image and the dummy group image in their online gallery for ordering. ( help center article ) Once the Composite image is ready, navigate to the Orders tab inside the job and click to Edit each affected order to select the new Group image. <-- This is to preserve the individual image selection made by the customer, since more than one pose was online for them to choose when ordering. Once finished, you’re ready to release the orders for fulfillment.
5 months agolast reply 5 months ago
1