Scenario A - you’re offering Group photos in packages and a la carte and the group image will be ready at the same time as the individual. Answer: upload the Group image to Workflow and add the subject(s) to the Group so that they’ll see both the individual image and the group image(s) in their online gallery for ordering. ( help center article ) Scenario B - you’re offering Composite photos in packages and a la carte and the Composite image will not be ready at the same time as the individual and will be delivered at a later date. Answer: create a My Design product, 8x10 Group. Add it to the price sheet and inside any packages; do not set Fulfillment because it’s intended for manual fulfillment at a later date. Once the Composite image is ready, run an Orders export to see who purchased the item. Create a group in Workflow that consists of those subjects who need the Composite. Add a Bulk Order for that group ( help center article ) using a 100% off discount code to zero out the cost at checkout. Scenario C - you’re offering Composite photos in packages and a la carte and the Composite image will not be ready at the same time as the individual so you’re using a dummy image placeholder. **Only works if everyone is getting their one primary individual image. If the customer had a selection of individual images online to choose from when ordering, refer to Answer B** Answer A: upload the dummy Composite image to Workflow named something like “Group.jpg”. Add the subject(s) to the Group so that they’ll see both the individual image and the dummy group image in their online gallery for ordering. ( help center article ) Once the Composite image is ready, use the Replace tool ( help center article ) to replace the existing Group.jpg with the new version, also named Group.jpg. Note - this will replace/update the group image seen in the online gallery. To update the image in the Order(s), you will need to navigate to the Orders screen in the job and click Tools > Reassign Images. This will prompt the system to refresh order image assignment, pulling in the primary image for the individual and the first group image associated in the subject record. (in the case of a subject being assigned to more than one group) Once finished, you’re ready to release the orders for fulfillment. Answer B: upload the dummy Composite image to Workflow named something like “Group.jpg”. Add the subject(s) to the Group so that they’ll see both the individual image and the dummy group image in their online gallery for ordering. ( help center article ) Once the Composite image is ready, navigate to the Orders tab inside the job and click to Edit each affected order to select the new Group image. <-- This is to preserve the individual image selection made by the customer, since more than one pose was online for them to choose when ordering. Once finished, you’re ready to release the orders for fulfillment.
