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Studio Operations
  • Discussion
    Nick Gigante
    • Photography and Capture
             
    Nick Gigante
    Digital Downloads of Class Photos & Team Photos
                                                     

    What is everyone's company policies on digital downloads of class & team photos? We strictly do not allow it for privacy purposes, but I would like to know what other studios do. For any studios that do allow it, what is your price point compared to individual downloads, and what do you do about the privacy of the students?

    3 weeks agolast reply 3 weeks ago
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  • Blog banner
    • WorkflowChevronRightIcon

    Taking Workflow on the Road: Captura X Technicare Onsite Workshop

                                                                                                                     

    There’s something special about getting the right people in a room together and our recent lab onsite in Edmonton, Alberta, was a perfect example of that. Hosted in partnership with the incredible team at Technicare, the day brought together current clients, industry partners, and potential new clients for a day filled with high energy, plenty of laughs, and meaningful collaboration. One of the highlights of the day was the opportunity to have open and honest conversations about some of the concerns and obstacles currently facing the industry. From navigating operational challenges to identifying opportunities for sustainable growth, we discussed practical tools and strategies that can help mitigate risk, improve efficiency, and set studios and labs up for continued success. These conversations are a great reminder that innovation isn’t just about new technology, it’s about understanding what our clients are experiencing and finding better ways to support them. Kalyn Showcased what makes Workflow such a versatile solution and highlight some of the exciting new capabilities our team has put in place. It was a great chance to demonstrate how Workflow can adapt to the evolving needs of labs and studios, while helping teams streamline their processes, manage risk, and create new opportunities for growth. Seeing the conversations and ideas sparked by the demo was one of the best parts of the day! We also had the pleasure of connecting with Kelly from our marketing team, who shared insights into the trends our studios have been seeing and explored different ways businesses can leverage those trends to drive revenue. From understanding changing customer expectations to identifying new opportunities within the market, the conversation highlighted the importance of staying curious, staying connected, and being willing to adapt. A huge thank you to the entire Technicare team for their continued partnership and for everything they did to make this event such a success. Your hospitality, collaboration, and enthusiasm helped create an environment where great conversations could happen, ideas could be shared, and relationships could grow. We truly appreciate the partnership and look forward to everything we’ll continue to accomplish together. And keep your eyes out… you never know when we might be coming to a lab near you! 👀

    Ally Sasse (Captura)
    Ally Sasse (Captura)Posted 1 month ago • Last reply 1 month ago
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  • Discussion
    Tearah Fox  (Captura)
    • Captura Community General
             
    Tearah Fox (Captura)Admin
    Fall Readiness: Template your Jobs and how to avoid Data mishaps
                                     

    For those who couldn't make our live event to learn how to  template your Jobs, avoid data mishaps, and make data changes,  we have the recording for you to watch. Please ask any additional questions you might have or add your own insights and tips for other studios if you have them. Link to video https://youtu.be/a2NY6ghL-wY

    3 months ago
    0
             
  • Discussion
    Victoria Mossbarger
    • Captura Community General
             
    Victoria Mossbarger
    Archiving Galleries
                                                                     

    How is everyone handling archiving galleries? Particularly in regards to customer support after the images are archived. We offer past years images at a higher price but we want customers to feel the urgency to buy it now and not wait. We would like for the galleries to have an "unlock/unarchive fee" but we also want to be able to place orders.

    3 months agolast reply 3 months ago
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  • Discussion
    Heather Lusk
    • Photography and Capture
             
    Heather Lusk
    Wording for a sign
                                                     

    Get your creative juices flowing this holiday weekend! I need some help for wording on a sign in our studio. We've had an uptick in issues with parents taking pictures of their child - and of the Workflow screen during Capture - when they accompany their seniors to the senior photo session. Part of it is probably our fault, since we've really encouraged parents to attend as part of capturing the memories of the senior year. Sessions are scheduled, and roughly a quarter to a third have a parent along. We have one that says: "Please: No cell phones during Senior Yearbook Session." Obviously that isn't working. In my mind I'd like for the sign to say: "Respect that this is an art form, stop stealing photos, and put your #$*% cell phone away!" So probably somewhere in between - thoughts?!

    3 months agolast reply 3 months ago
    3
             
    • Photography and CaptureChevronRightIcon

    From Progress to Process. Scaling Your Success

                                             

    Hey y’all! Roger Pack here 🙂 Some of you know me, some of you don’t, which is perfectly fine. Today, you will learn a little bit about me and my passion for helping people to improve their quality of life through process and software implementation. Today, we are going to talk about the importance of clear, accessible processes, which are key to scaling your success and your studio's team's success. It all starts with a source of truth. Steps that you repeat every time there is a picture day. Yes, this can vary from sport to sport and school to school, with unique requests, but that is expected. Having a standard process that allows room for exceptions enables studios to provide special requests without stopping the train. Empowering your studio’s team with a process that they repeat every time. From the order of operations, which software/s steps to take, cut down on time spent looking for answers or asking questions that can cause bottlenecks because of not knowing what steps to take next. Knowing which software to use for what purpose is crucial to keeping picture day and post-picture-day moving. Knowing which order to import/export out, which software and settings to check, and how is crucial to meeting your turnaround time for getting ready to sell images back to your parents. Having these steps laid out in a comprehensible and accessible Google doc, using bullets, and having expectations laid out for your unique scenarios will give you tangiable CTA and onboarding docuementation (Google doc is an easy task) for getting what is in not only in your head onto paper but allowing the team you have built to give feedback to help make the process better. This will remove the IDK bottleneck and give you the freedom to avoid answering basic questions and handling situations. Bonus piece of information: Find a lead person for your department or overall operations so you can focus on scaling your business! Now, I could’ve gone on, but we would be here all day! However, you can join Lucy and me on Wednesday, April 29th @ 12 pm Eastern for a webinar where I'll talk a bit about process and share more of my opinions!

    Roger Pack
    Roger PackPosted 6 months ago • Last reply 6 months ago
    1
             
  • Discussion
    Christian Perry
    • News & Announcements
             
    Christian PerryAdmin
    MVP 2026 is coming—help us build it together
                                                     

    Last year , 90+ of you showed up for MVP. Here are some of the attendees - @Alex Ela @Zach Reininger @Luke Stewart @Eric Leszkowicz @Rachel Marrazo @Mark Motichek @Rachel Marrazo @Chip Bowen @Angie Buhr @Dennis Craft @Nick Gigante @Erica Wallin @Ginny Winston @Amanda Shores @David Kapper and so many more! Not for a typical conference—but for something more useful. No fluff. No theory. Just real workflows, real numbers, and real conversations from people doing the work every day. And that’s exactly what made it valuable. See what you missed from 2025 Studios shared how they: Simplified pricing to improve the entire order-to-delivery experience Used automation to save hours (and avoid costly mistakes) Turned yearbooks into a consistent revenue stream—not a headache Got time back with AI editing and reinvested it into school relationships Tested new capture methods like QR and facial recognition Applied smarter marketing strategies that actually drove participation But here’s the most important part: MVP worked because you shaped it. So let’s do it again—this time, even better

    For MVP 2026 , we want to go deeper into what you care about most. What would make this event a must-attend for you? What challenges are you trying to solve right now? What workflows do you want to see broken down step-by-step? What’s working in your studio that others should learn from? Where are you trying to grow next—revenue, efficiency, new offerings? Whether it’s pricing, yearbooks, automation, marketing, staffing, or something we haven’t even listed—nothing’s off the table. This isn’t our event. It’s yours. The biggest impact from MVP comes from studios learning from each other. So if you’ve: Found a workflow that saves serious time Increased your average order value Cracked the code on participation Built something others could learn from We’d love for you to be part of shaping (or even leading) a session. Drop your ideas below 👇 Comment with: Topics you want covered Questions you want answered Or sessions you’d be excited to lead We’re building MVP 2026 with you—so let’s make it the most valuable one yet.

    6 months agolast reply 6 months ago
    2