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    Workflow
    • Eric Miller
      • Workflow
               
      Eric Miller
      Portrait and Landscape Photos In Gallery
                       

      Howdy! On rare occasion, we do events where we take landscape and portrait photos. We've found that we need to keep "landscape" images incorrectly rotated into "portrait" orientation so that they print correctly with our partner labs. Obviously this is not a good customer experience, and we think we are missing something. Does anyone have any solutions or best practices on how to manage this - where orientation is presented properly, but prints are printed correctly? Thanks!

      2 weeks agolast reply 3 days ago
      1
               
      • ProductChevronRightIcon
      In-App Metrics
                       
      Caleb Amesbury
      Caleb AmesburyPosted 1 week ago • Last reply 4 days ago
               
      4
               
    • Haley Coltharp
      • Workflow
               
      Haley Coltharp
      Are you a Mac user seeing a message that warns, "This version of Workflow will not open in a future release of macOS"?
                                       

      We've been hearing more and more reports of Mac users, upon updating their OS, receiving a message that warns, "This version of Workflow will not open in a future release of macOS"? Don't worry! Our response is below: To give you the short answer: Workflow will continue to function normally for the foreseeable future , and there is no immediate action required on your part. Here is some context on what is happening behind the scenes: The Situation: Apple has announced that they will eventually end Intel application support on their Apple Silicon chip systems (M1, M2, M3, etc.). The Role of Rosetta: Currently, newer Mac systems rely on a built-in translation program called Rosetta , which allows Intel-based applications like Workflow to run seamlessly on Apple Silicon. The Timeline: Apple plans to deprecate Rosetta in a future version of macOS, meaning Workflow as currently constructed would no longer open once that support officially ends. However, Apple is providing developers with significant advance notice—this change is not expected to take effect until macOS 28 (in the year 2028) . Our development team is already fully aware of this timeline and is actively tracking it. We will ensure that a native Apple Silicon version or a compatible solution is in place well before Apple retires Rosetta so that your operations face zero disruption. For more details on how Apple currently manages Intel-based applications, you can review the Apple Support Guide on Rosetta . Please let us know if you have any other questions!

      1 month agolast reply 2 weeks ago
      1
               
      • ProductChevronRightIcon
      Would love to assign certain template to groups
                               
      Victoria Mossbarger
      Victoria MossbargerPosted 1 month ago • Last reply 2 weeks ago
               
      4
               
    • Becca Boone
      • Workflow
               
      Becca Boone
      Sports Category Fields in Subject Info
                               

      The Sports Fields available seems to be seriously lacking in options. Right now all that's there is Jersey Number. Sports Fields that would be helpful in addition to Jersey Number: Team Name Team Level (like Varsity, Junior Varsity) Position

      If we could get more options in the Left Sidebar/Main Window (middle panel) in Capture Mode during a shoot. We currently use Groups to differentiate their team so that when they come up we can double check that they haven't switched teams from the time we were provided with the sports roster, and picture day. Some kids move up levels or change teams after a practice or two, and it would be great if we could just confirm with them that they're on that team. For a while I was using "Grade" for their team info, but I don't understand why there isn't something specific under "Sports" for this exact info. Varsity, Junior Varsity... all of these options are missing under the Sports category and it would be great if we could get more fields. I know we can use Custom fields, but that can get tedious trying to remember all of the field names that you use. Would be great to add options for Sports!

      1 month agolast reply 2 weeks ago
      6
               
    • Helina Medhin (Captura)
      • Marketing
               
      Helina Medhin (Captura)
      🍂 Fall Readiness Replay Is Up + Design 2.0 Sneak Peek Inside 👀
                               

      Hey Guys! Today's event covered real (and easy) ways studios can save time, increase revenue, and head into Fall feeling a whole lot more prepared (without overhauling everything). Catch the replay here AND … if you stayed until the end, you got a first look at something big: Design 2.0 launches June 3. We shared a sneak peek during the session, so if you missed it, now’s your chance to catch up before launch week. Watch the replay and let us know your biggest takeaway in the comments.

      1 month agolast reply 1 month ago
      4
               
    • Kelly Doherty (Captura)
      • Marketing
               
      Kelly Doherty (Captura)
      Are You Leaving Money on the Table? Abandon Cart Campaigns Are Your Highest-Converting Tool
                                               

      Picture day is done. Parents are busy. Life gets in the way and a full cart gets left behind. Abandon cart campaigns catch your hottest potential customers right when they're most likely to buy and bring them back to complete their order. They are our highest-converting email trigger type, and the numbers show it: 63% open rate 12% click-through rate 3%+ conversion rate $2+ revenue per email sent Studios using abandon cart are also seeing overall marketing lift: open rates up 2.6% and CTR 20% higher compared to studios not using it. Now we've made it even easier to drive revenue with auto-attach abandon cart. Instead of manually attaching a campaign to every job, auto-attach does it for you. Every new job is automatically connected to your abandon cart campaign the moment it's created. Whether you use our pre-built campaign or bring your own, it runs in the background and keeps revenue coming in all season long. No manual sends. No following up. If you're not already running auto-attached abandon carts reach out to our marketing team today to get set up. Are you currently running abandon cart campaigns? We'd love to hear what's working for your studio, whether it's timing, subject lines, or messaging. Drop your insights below.

      1 month ago
      0
               
    • Reina Meza
      • Workflow
               
      Reina Meza
      Transfer Students
                                               

      What kind of workflows do you guys do for transfer students? I find myself having to copy data and images to several jobs where students transfer from one school to another in the same district. This can take up a lot of time when its 40+ students coming from different schools in the same district. If we have their data and images in our jobs there an easier way to do this? I am hoping something like transferring orders but with subjects.

      3 months agolast reply 1 month ago
      5
               
      • ProductChevronRightIcon
      Group Print Templates - Ability to Bulk Print in Jobs
                       
      Ashlynn Chaves
      Ashlynn ChavesPosted 2 months ago • Last reply 1 month ago
               
      4
               
    • Hailee Stewart (Captura)
      • Workflow
               
      Hailee Stewart (Captura)
      Update on log in issue 05/25/26
               

      Hi Everyone, Earlier today, some customers experienced trouble logging into Captura due to an issue affecting roles and permissions. Our engineering team identified the issue and has now fully resolved it. If permissions still don’t appear correctly, logging out and back into Captura should refresh your access. We appreciate everyone’s patience while we worked through this and apologize for the disruption.

      1 month agolast reply 1 month ago
      2