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Technical Help & Troubleshooting | Captura Community

Technical Help & Troubleshooting

Created Dec 29, 2025

20 members

18 discussions

Discussion groups for when you’re stuck or something isn't working.

Stacey Klausner
Printable Price List Options?
Is there a good way to get a printable version of a price list? Something that we could use when meeting with new schools? I used to be able to go to an active job and take a screenshot of the Shop, which was a great way of showing the school what the user experience would look like, as well as providing the pricing and items available. However, it looks like whenever I hit the command key while on the website now it blurs the screen and puts up a popup, which is a great new feature for protecting our photos, but is leaving me in a lurch for an upcoming meeting. Any thoughts or suggestions for a price list needed ASAP?

2 months agolast reply 2 weeks ago
7
Jessica Ferguson
Tethering Laptop
We are looking for laptops to use for tethering this fall and have found a laptop with an AMD Ryzen 7 250 Processor. Does anyone use a laptop with this processor? Will it work for using Workflow? We really want to do the Mac Neo's but are also looking at the Dell 16 or the Lenovo IdeaPad Slim 3i with 16gb of Ram. Does anyone use one of these laptops or have a recommendation?
2 weeks agolast reply 2 weeks ago
2
Technical Help & Troubleshooting
Is there a way to add the image drop shadow to the background selected for green screen jobs?
Victoria Mossbarger
Posted 2 weeks ago • Last reply 2 weeks ago
1
Michele Federschneider (Captura)
We are investigating an issue for users logging into Workflow
We are currently investigating an issue affecting users ability to log into Workflow, which began at approximately 8:30 pm EST. We will post additional updates here as we investigate.
1 month agolast reply 1 month ago
4
Mike Stempler
Can't open sub-accounts in Workflow app

After logging in, two of my three sub-accounts flat out refuse to open. They both highlight when hovering, but cannot be clicked into. They usually open with no problems, but this is the second time I've encountered this extremely frustrating issue. I've tried Logging out and back in Clearing the cache Restarting my computer Closing and reopening the app Uninstalling and reinstalling I'm on an M2 Macbook Pro running OS 26.5.
1 month agolast reply 1 month ago
9
Kay Brown
Working on my first job.
I'm working on my first job and, of course, we are going into a long weekend and I'm stuck on the next step. I have knocked out the backgrounds and they are sitting in my folder. How do I get those images back into the job? Thank you for any help.
1 month agolast reply 1 month ago
4
Jessica Ferguson
Proofing
Is anyone printing out 8.5 x 14 proofing forms with a pocket to collect money? How are you printing those through Captura?
1 month agolast reply 1 month ago
2
Kay Brown
Need link for downloading Captura
I am switching laptops. Could someone direct me to a download for the Captura software?
1 month agolast reply 1 month ago
1
Kay Brown
I can't hear the audio in zoom
I am new and attending the zoom training. I have not had a problem until yesterday. I can hear other videos on my laptop. Zoom seems to be the only audio problem. Any suggestions?
1 month agolast reply 1 month ago
2
Nicole Michelotti
Product designer - Removed images reappear when updating proof
I have this come up very often. Once a composite is approved and I go to finalize, download and update the proof, the images I had removed (IE silhouettes of not pictures students) are back on the composite, making me nervous that they appeared on my final download. I always have to go back and check that it downloaded correctly. I don't understand why these trashed images reappear on the composite.
2 months agolast reply 1 month ago
3
Nicole Michelotti
Exporting a single image with a background
Hello! Is there a way I can export a single image with a background through workflow? I've come across needing this quite a few times and cannot find an easy way to do it without having to export a whole group or school.
2 months agolast reply 1 month ago
7
Brenda Ficco
6th Grade Promotion Certificates create/ Captura
I have a quick question about the 6th Grade Promotional Certificates . At the recent Captura workflow in Vegas, I heard that one of you mentioned creating the certificates in Canva , putting in InDesign then finishing grouping them in Captura for printing. Could you share how you’re doing that workflow? Specifically, I’m wondering: How you’re creating the certificates in Canva How you’re bringing them into InDesign How you’re grouping or organizing them with your 6th grade class for printing Thank you!
4 months agolast reply 4 months ago
2