Syncing issue
One of our photographers has a job that won't sync. It does not seem to have anything to do with the hot folder or connection because other jobs since then have done fine. When we clikc sync on this job, no error comes up, it just spins and then says it still has not synced since July 30th. When I go in on my account, I still see that her images have not uploaded to this job. Any thoughts?
Shelby Lucas
Posted 6 days ago · Edited 6 days ago·Last reply 4 days ago
3 comments
Hailee Stewart (Captura)
Admin6 days agoHey Shelby,
Can you please reach out to support with your account id, job id, and we will jump in and take a look.
Support@captura.io
Shelby Lucas
OP4 days agoHi Hailee - Thanks, we have reached out but they have not found a reason for why this is occuring so I was hoping that someone else might have seen this before and found a solution. We have three different photogs now with the same issue. All three are not able to sync the images they have for completely different jobs.
Tearah Fox (Captura)
Admin4 days agoHi @Shelby Lucas thanks for flagging this here. I apologize, this is stretching over a couple of days and is causing some ongoing issues, which is never fun!
I have had a look at our internal support tool, and I can see there is an ongoing conversation with appropriate support escalation and awareness, including your CSM @Jessica O'Donnell (Captura) and our Technical support manager @MaryGrace Fagen (Captura)
I can see that much earlier today the ticket was escalated further and one of our technical support team members recommended a meeting to get this resolved, and they have provided a link to meet. Please feel free to pop back and let us know if the calendar link didn't allow for urgent enough time options, though.