When an order is changed in the cart, the lab side misses the correct sheets to render
Summary: Bric Rothenberger reported an issue with the cart functionality, which has persisted for almost five years. The problem arises when a customer changes the quantity of a package or ala carte order in the cart; while they are charged correctly, the Lab only renders one of the items. Bric Rothenberger wonders if a fix or workaround is available, especially for vertical studios that print in-house. Hailee Stewart (Captura) responded, acknowledging the issue and promised to reach out to the support team to investigate further and would follow up directly with Bric Rothenberger, ensuring no need for repeated information.
Hello,
An issue we have had for almost 5 years has to do with changing package numbers or ala carte orders in the cart itself. If a customer chooses to purchase a package A for example, and adds it to the cart. When they go to their cart and hit the plus up button to change it to 2 package A, It will charge them correctly. The issue is the Lab side will only render a single package A. To be clear, I can add a pack A to my cart, then go back and add another pack A to my cart and all will render normally. If I change the number in my cart, I will be charged correctly but the Lab only renders a single package. It is the same with ala carte adds for single print items. Am I missing a fix or workaround. Does this only apply to vertical studios that print in house? Thanks for the insight!
Hailee Stewart (Captura)
Admin7 months agoHey Bric,
Thanks so much for your post! I do not know the answer to this problem, so I am going to reach out to the support team, so they can take a closer look and follow up with you directly. I’ve shared all the context from this thread, so you won’t need to repeat anything.
Bric Rothenberger
OP7 months agoThank you Hailee!