Changing PreOrder Background; but before photo day
Summary: Christine Narciso, Christine Narciso, addressed an issue regarding parents pre-ordering the wrong background for photos and inquiring if any solutions exist to change the order before photo day. Although a request for an official solution is in place, they are seeking interim alternatives. Hailee Stewart (Captura), Hailee Stewart from Captura, suggested archiving the order and replacing it via an in-app order to ensure correctness, offering support with the process. Christine Narciso appreciated the suggestion.
Hi Everyone!
We've run into an issue where the parent pre-orders the wrong background then reaches out to us to change it after a pre-order is placed. I know we can change that background for them, but not until after an image has been assigned to that order. Has anyone come up with a way to make that change before photo day? It's request we've put in already but in the meantime we're trying to think of an alternative so that it doesn't get missed. Everything we've thought of we would still need to remember to go back into the order after photo day to make a change and that's a slippery slope, especially when the person taking the phone calls and the person submitting the orders are different people. We don't want to have to tell the customer they'll need to place a new order. Would love to hear what others are doing on this issue.
Hailee Stewart (Captura)
Admin5 months agoHey @Christine Narciso I think the best way to change it in these cases would be to archive the order and place an in-app order for customer. That way the order is replaced with correct version and it will not be missed. Let us know if you need any help with the in-app ordering process.
Christine Narciso
OP5 months agoThat makes sense. Thanks @Hailee Stewart (Captura) !!!
Hailee Stewart (Captura)
Admin5 months agoHappy to help, reach out if you have any more questions.