Changing PreOrder Background; but before photo day | Workflow

Christine Narciso · 2026-04-21T17:33:57.067131Z

Hi Everyone!We've run into an issue where the parent pre-orders the wrong background then reaches out to us to change it after a pre-order is placed. I know we can change that background for them, but not until after an image has been assigned to that order. Has anyone come up with a way to make that change before photo day? It's request we've put in already but in the meantime we're trying to think of an alternative so that it doesn't get missed. Everything we've thought of we would still need to remember to go back into the order after photo day to make a change and that's a slippery slope, especially when the person taking the phone calls and the person submitting the orders are different people. We don't want to have to tell the customer they'll need to place a new order. Would love to hear what others are doing on this issue.

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Changing PreOrder Background; but before photo day | Workflow | Captura Community