Update on log in issue 05/25/26

Hi Everyone,
Earlier today, some customers experienced trouble logging into Captura due to an issue affecting roles and permissions.
Our engineering team identified the issue and has now fully resolved it. If permissions still don’t appear correctly, logging out and back into Captura should refresh your access.
We appreciate everyone’s patience while we worked through this and apologize for the disruption.

Hailee Stewart (Captura)Admin

Posted 4 months ago · Edited 4 months ago·Last reply 4 months ago

2 comments

Michele Federschneider (Captura)

·4 months ago

While there was a fix put in place, we are still aware of intermittent issues around permissions this morning. Our team is actively engaged and we will post an additional updates as we investigate. We apologize for any disruption.

Helina Medhin (Captura)

·4 months ago

Thanks for the update here @Hailee Stewart (Captura) and @Michele Federschneider (Captura) !

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